User Guide

Payment Method

Our site accepts the following payment methods:

Credit card

Payment can be made with VISA, MasterCard, AmericanExpress and JCB brand cards.

Google Pay

If you are using Google Chrome, you can pay with your Google Pay account. On the payment screen, select Google Pay from Express Checkout.

Apple Pay

On your iPhone, iPad, or Mac, you can use Apple Pay to pay on the web in Safari. Select Apple Pay under Express Checkout at the checkout screen.

Amazon Pay

Amazon Pay is a service that allows you to pay for products and services using the address and credit card information registered to your Amazon.co.jp account. On the payment screen, select Amazon Pay from the Express Checkout menu.

You can also create an account using your Amazon account.

PayPal

You can pay using your credit card, debit card or bank account (direct debit) registered to your PayPal account.

Mobile carrier payment (Softbank, au, Docomo)

You can pay with your mobile phone bill from the three major mobile carriers. After confirming your order, you will be redirected to the carrier payment screen.

About delivery and shipping charges

Delivery company: Japan Post, Sagawa Express, FedEx
Delivery time: 1-2 business days from order
Shipping fee: Based on the regulations and fees set by Departure Co., Ltd.

    Cancellation Policy

    Please note that we cannot generally accept cancellations of orders after they have been shipped.

    For cancellations before shipment, please contact us using the inquiry form.

    Return and exchange conditions

    If you find any defects or damage in the product, please contact us within 7 days of receiving the product and we will exchange it for a new product.

    Please note that we will cover the return shipping costs for products that are defective or damaged upon receipt.

    *Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.

    Regarding the cancellation of the Zipangu

    You can cancel your Zipangun subscription at any time.

    If you wish to cancel your membership, please send a message via the inquiry form or to the official Zipangun LINE account.