Description based on the Specified Commercial Transactions Act
| Business name
Sales Office |
Departure Co., Ltd.
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| Operation Manager | Takumi Kinoshita | ||||
| location | 5-8-28-202 Mamigaoka, Kashiba City, Nara Prefecture | ||||
| TEL (main) | 080-6591-0252 | ||||
| Direct mobile number | 080-6591-0252 (Contact: Nozaki) | ||||
| email address | tracaz.direct@tracazipangu.info | ||||
| URL | https://tracazipangu.com | ||||
| Sales price | The price shown on the product page (tax included) | ||||
| Shipping Method | Sagawa Express, Japan Post | ||||
| Incidental costs other than the product price | Shipping fee: 198 yen to 650 yen (free shipping for purchases over 10,000 yen) | ||||
| Payment Method | Credit cards/Amazon Pay/Google Pay/Apple Pay/Paidy/Mobile carrier payment | ||||
| Timing of payment | Credit card: When your credit card company bills you Google Pay/Apple Pay/Amazon Pay/Paidy: When billed by each credit card company registered to each account Mobile carrier billing: Combined when paying the mobile phone bill of your contracted carrier |
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| Delivery time of products, etc. | 2-5 business days from order | ||||
| Possibility and conditions of return | If you would like to return or exchange an item, please contact us in advance by email or phone. We cannot accept returns or exchanges in the following cases: ・Products with tags removed ・Slight paint peeling on some decorative items ・Products that have been delivered for more than a week ・Products with tags lost ・Products that have been used even once ・Special limited edition products (special limited edition products with a particularly short sales period) ・If the product is damaged or soiled due to customer negligence (including packaging and accessories). ・Sale items ・Returns due to customer convenience (different image, wrong size, wrong order, etc.) - Anything that clearly shows signs of use (e.g. smell of perfume or tobacco, makeup stains, damage to the product, dirt, etc.) *Please note that we cannot accept returns due to customer convenience, such as the product being different from what you expected. |